General Services Manager

About the role

DigiExpress is looking for an experienced General Services Manager in Tehran to oversee multi-site general services operations, manage supervisory teams, control budgets and manage contractors so that workplace services such as cleaning, catering, employee transportation and maintenance are delivered efficiently, reliably and to a high standard.

Key responsibilities

• Oversee general services across assigned locations through General Services Supervisors, covering cleaning, catering, employee transportation and maintenance support.
• Set operational priorities, service standards and performance expectations aligned with business needs.
• Lead, manage and develop General Services Supervisors, holding them accountable for daily operations, team performance and service quality.
• Plan and allocate workforce and resources across locations to ensure adequate staffing and service continuity.
• Manage general services budgets, monitor spending, control costs and find efficiency improvements.
• Oversee contractor and vendor performance and compliance with contracts and service levels.
• Monitor service performance, inspections and employee feedback and resolve escalated issues and recurring failures.
• Control supplies, equipment and resources, including inventory and cost control.
• Coordinate with Procurement, Finance, HR, HSE and Maintenance, and drive continuous improvement.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field.
• At least 8 years of experience in General Services, Workplace Support or similar service operations.
• At least 3 years managing supervisors or leading supervisory teams across multiple service areas.
• Proven experience managing operational budgets, cost control and resource allocation.
• Experience overseeing general services across multiple locations is an advantage.

Required skills

• Vendor management, procurement processes, SLAs and contract administration.
• Workplace hygiene, safety standards and HSE requirements.
• Workforce planning, service performance management and operational reporting.
• Leadership, team development, communication, negotiation and stakeholder management.

What we offer

• Supplementary insurance and bank loans.
• Seasonal gifts, monthly credit purchases on Digikala and free shipping between centres.
• Food allowance, kindergarten allowance and company doctor.
• Marriage and birthday gifts, monthly leave and interest-free car insurance loans.