Fleet Loyalty Club Supervisor

About the role

TeamFleet is looking for an experienced, driver-focused Loyalty Club Supervisor in Tehran to take full ownership of its driver loyalty program. The supervisor designs, leads and develops the program to increase driver engagement, grow driver lifetime value (CLV) and reduce fleet churn, while ensuring the fleet's operational supply needs are met through strong alignment between internal teams and external partners.

Key responsibilities

• Own, lead and develop the driver loyalty program and club end to end
• Analyze loyalty program performance and driver engagement KPIs continuously
• Review and approve driver incentive schemes and oversee how rewards are granted
• Monitor churn rate and design initiatives to improve driver retention
• Track and supervise fleet fulfillment so operational supply requirements are met
• Negotiate with internal and external vendors to secure services and benefits for drivers
• Work with cross-functional teams to turn business requirements into loyalty program rules and processes
• Partner with the product team on configuration, bug fixes and technical improvements to the loyalty platform
• Design and run engagement campaigns that increase driver CLV
• Prepare weekly and monthly reports on engagement, fulfillment rates, driver service usage, CLV and campaign ROI
• Evaluate vendors and outsourcing partners against agreed KPIs
• Develop the annual loyalty club strategy, incentive budgeting and long-term fleet supply planning

Required profile

• BS degree in business administration, marketing, industrial engineering or a related field
• At least three years of experience in loyalty programs, CRM, customer or driver retention, or a comparable operational role
• Proven experience in vendor negotiation and partner management
• Ability to collaborate with product, operations and commercial teams and turn business needs into workable processes
• Strong communication skills and a proactive, hands-on approach in a fast-moving environment

Required skills

• Strong analytical skills with hands-on experience in retention metrics such as churn rate, CLV, engagement rate and CSAT
• Proficiency in MS Excel; familiarity with Power BI or similar reporting tools

What we offer

• Supplementary insurance and bank loans
• Occasion gifts and monthly credit purchases from Digikala
• Free transport between centers, food allowance and childcare allowance
• Company doctor, installment car insurance and free order delivery
• Wedding and birthday gifts, monthly leave and free order delivery