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مهارتها
تجربه
Manager
C.E.S
2008-01 - 2025-12
Managed day‑to‑day customer relations, handling requests, complaints and case follow‑up with a strong focus on accurate resolution and customer satisfaction. Organized operations and priorities across multiple concurrent requests, ensuring consistency and timely follow‑through. Monitored service quality, customer satisfaction and recurring issues, maintaining structured follow‑up to support client retention. Utilized digital tools, documentation and problem‑solving skills across daily business operations.
Team Leader
Vonemar
2006-01 - 2007-12
Supervised and supported a team of 12 customer service agents, managing schedules, priorities and day‑to‑day performance follow‑up. Applied procedures and quality expectations consistently, identified service issues and helped improve working practices. Assisted agents in resolving difficult customer cases and maintained clear, professional communication.
Customer Service Representative
Vonemar
2006-01 - 2006-12
Handled customer calls and requests, maintained case follow‑up, resolved problems and communicated clearly with customers. Worked within service procedures while managing accuracy, responsiveness and customer expectations.
زبانها
Francais
fluent
English
intermediate
آخرین بهروزرسانی: 19 ساعت پیش