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مهارتها
تجربه
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Managed Salesforce CRM navigation, note‑taking, reporting and quality‑assurance documentation. Executed proactive upselling and customer retention strategies, processing subscriptions, cancellations and refunds. Collaborated across departments to meet business goals while ensuring policy compliance and security. Monitored satisfaction metrics, improved loyalty rates and delivered high‑quality customer care.
Teleperformance
2025-12 - 2026-12
تحصیلات
AP Degree in Service, Hospitality and Tourism Management
زبانها
Danish
native
English
fluent
Somali
intermediate
آخرین بهروزرسانی: 2 هفته پیش