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مهارتها
تجربه
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing tasks including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally across departments to meet business goals and maintained a positive brand‑aligned customer experience.
زبانها
Danish
native
English
fluent
Somali
fluent
آخرین بهروزرسانی: 2 هفته پیش