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2 سال تجربه

مهارت‌ها

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance & Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting Salesforce CRM

تجربه

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance. Drove revenue through proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.

تحصیلات

AP Degree in Service, Hospitality and Tourism Management

زبان‌ها

Danish

native

English

fluent

Somali