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مهارتها
تجربه
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing tasks including subscription cancellations, refunds and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
تحصیلات
AP Degree in Service, Hospitality and Tourism Management (currently studying)
زبانها
Danish
native
English
fluent
Somali
intermediate
آخرین بهروزرسانی: 2 هفته پیش