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مهارتها
تجربه
Operations Customer Expert
YouSee
2017-03 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment transactions. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals while ensuring policy compliance and high-quality customer experiences.
تحصیلات
AP Degree in Service, Hospitality and Tourism Management
زبانها
Danish
native
English
fluent
Somali
intermediate
آخرین بهروزرسانی: 2 هفته پیش