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مهارتها
تجربه
Head of Customer Care
Egyptian Authority for Unified Procurement (UPA)
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Lead the Customer Care function, defining strategy, operating models and policies while overseeing CRM and contact‑center modernization initiatives. Manage end‑to‑end digital transformation projects, including requirements gathering, vendor coordination, solution design, testing, training, UAT and Go‑Live. Supervise cross‑functional teams and vendors, ensuring KPI/SLA compliance, quality assurance and continuous improvement. Drive stakeholder engagement with senior management, government and healthcare partners, delivering measurable improvements in customer satisfaction and operational efficiency.
زبانها
Arabic
fluent
English
fluent
آخرین بهروزرسانی: 1 ماه پیش