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مهارتها
تجربه
Customer Resolution & Complaints Specialist
British Gas (Centrica)
2001-03 - 2026-08
Managed high‑volume account escalations, ensuring resolution aligned with strict quality and KPI benchmarks. De‑escalated sensitive conflicts and retained at‑risk customers through empathy and problem‑solving. Maintained meticulous documentation and data integrity across Salesforce, SAP and Siebel environments to meet regulatory compliance. Collaborated with technical, billing and executive teams to streamline processes and resolve operational issues. Mentored new team members, sharing best practices for handling difficult inquiries and improving wrap‑up times.
زبانها
English
fluent
آخرین بهروزرسانی: 1 ماه پیش