Head of Business Operations | Transformation & Operating Model Executive

Clare Forbes (Freelance)

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Senior transformation and technology executive leading business operations, strategy execution, governance and performance improvement. Advises senior leaders on operating model redesign, technology enablement and stakeholder alignment. Drives enterprise‑wide transformation programmes and ensures delivery of measurable results.

Hampshire County Council

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Led technology centralisation and shared‑service integration, establishing governance frameworks and performance disciplines across public‑sector operations.

Dr. Martens

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Evolved global service management and supplier governance, implementing operating‑model changes to improve service continuity and financial discipline.

Fortnum & Mason

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Shaped organisational capability, accountabilities and delivery disciplines, translating strategic priorities into governed roadmaps and execution plans.

Visa Europe

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Established the Enterprise Design Function, connected business strategy with architecture and execution, and led £20m+ transformation programmes and £25m+ strategic partnerships.