Observation Internship

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Participated in a one‑month observation internship focusing on understanding IT systems in production control and traceability. Gained exposure to data collection processes and business workflows.

Data Analysis Internship

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Completed a three‑month data analysis internship where customer data was extracted using SQL, segmented with RFM analysis, and modeled with BG/NBD to predict churn. Delivered interactive Power BI dashboards to support decision‑making.

University Chatbot Development

Hassan II University (Academic Project)

2022-01 - 2022-12

Designed and implemented an interactive chatbot using HTML, JavaScript, and VS Code. Integrated the bot with a web interface featuring registration, FAQ, and demo sections. Managed version control with GitHub.

Dashboard and Data Visualization Project

2024-01 -

Created interactive dashboards in Power BI, including heatmaps, Pareto, and ribbon charts. Optimized database queries for faster data retrieval and performed predictive modeling to support strategic decisions.