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مهارتها
تجربه
Business Analyst
Sutherland
2022-07 - 2026-02
As a Business Analyst at Sutherland, I supported voice, chat, and email operations across three global delivery sites (Philippines, Bulgaria, and India). I built semi-automated Excel dashboards, established data validation checks, and updated QA scorecard reporting to streamline workflows and improve data accuracy across all channels for executive leadership.
Associate Manager
Sutherland
2014-07 - 2022-06
As Associate Manager, I was responsible for leading my own team while contributing to the overall success of three client accounts from 2014 to 2022. My role focused on supervising frontline staff, guiding daily operations, and ensuring service delivery met client and organizational standards.
زبانها
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آخرین بهروزرسانی: 1 ماه پیش